FAQ
Product & Content
What is included in your streaming products?
Our Stream Packs contain a selection of professionally designed overlays, alerts, panels, animations, and other streaming elements. Each pack is carefully coordinated, so you can use a coherent design right away.
Are your designs, overlays, and animations suitable for OBS, Streamlabs, or other platforms?
Yes! All our products are compatible with OBS Studio, Streamlabs, StreamElements, and most popular streaming platforms.
Can I use individual elements (overlays, alerts, panels, animations) separately?
Yes, you can use each element independently in your stream. You are not obligated to use the entire pack.
Purchase & Payment
Which payment methods are accepted? (Credit card, PayPal, Apple Pay, etc.)
We accept credit cards, PayPal, Apple Pay, and other common payment methods so you can pay conveniently and securely.
Can I get an invoice for my purchase?
Yes, on request we can provide
Do the prices include VAT?
Since we operate as a small business according to Section 19 of the German Value Added Tax Act (UStG), our prices are final prices without VAT. No VAT is charged, so the displayed price will not change for you.
Delivery & Download
When will I receive my products after purchase? (Instant download)
Once your order is complete, you'll receive instant access to your digital download via email. You can start right away without having to wait for shipping.
In what file format are the streaming elements delivered?
Our products are delivered in common formats such as PNG, GIF, MP4, WEBM or PSD/AI files – depending on which elements are included.
Can I download the files multiple times if I lose them?
Yes, you can re-download your purchased products at any time, as long as you have access to your order email or your customer account. If you encounter any problems, simply contact our customer support, and we'll help you quickly.
License & Usage
Can I use the designs, animations, and overlays for commercial purposes?
Yes, all purchased products may be used commercially for your own streaming. However, resale or distribution to third parties is not permitted.
Can I resell or share the products?
No. Our products are copyrighted. You may not resell, give away, or publicly distribute them.
Are there any restrictions on using the elements?
You may only use the content for your own streams or projects. Editing is permitted, as long as distribution or sale is prohibited.
Support & Setup
Do you offer help with setting up the products?
Yes! Our support team will help you install and set up overlays, panels, and animations in OBS, Streamlabs, or other platforms.
Are there any tutorials or guides on how to insert the elements?
Yes, we provide detailed instructions and video tutorials for each pack so you can use the products easily.
How do I contact support if I have problems?
You can reach us anytime via email, live chat, or contact form. We typically respond within 24 hours on business days.
Technical questions
Do I need specific hardware or software to use the products?
Our packs are suitable for standard PCs or laptops. All you need is streaming software such as OBS Studio, Streamlabs, or StreamElements. No special hardware is required.
Do the packs also work on console streams or only on PC?
Most elements can also be used for console streams, as long as you have software to embed overlays (e.g. capture card + OBS).
Return & Refund
Can I return the products or get a refund?
Since these are digital products, cancellation is excluded according to Section 356 of the German Civil Code (BGB). Therefore, please ensure that you wish to make a purchase and choose the product of your choice wisely.
Do you have a question?
If you need help with your StreamEnhance products—whether installing a pack, customizing an overlay, or troubleshooting animation issues—our support team is here to help. Click the button below to chat directly with one of our specialists.
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